1. Travel Policy
Sacred Space Therapy offers in-home appointments within a 20-mile radius of Ashburn, VA.
Appointments requested beyond this radius are subject to review and may incur an additional travel fee.
2. Cancellation Policy
To ensure fairness and efficiency for all clients, the following cancellation policies are enforced:
3. 24-Hour Notice
A minimum of 24 hours notice is required to cancel or reschedule an appointment.
Cancellations made with less than 24 hours notice will be charged the full session fee
Exceptions may be made at the sole discretion of Sacred Space Therapy.
4. Intake Forms
All required intake forms must be completed at least 24 hours before the scheduled appointment.
Failure to complete forms within this timeframe may result in cancellation and the applicable cancellation fee.
5. Same-Day / Next-Day Appointments
Sacred Space Therapy accepts limited same-day and next-day appointments while maintaining the integrity and flow of practice operations.
6. Advance Scheduling (Online): Clients may schedule appointments up to 24 hours in advance using the online booking system.
7. Same-Day Office Appointments
May be accommodated by request only and must be requested at least 12 hours before the desired start time.
Because the online system enforces a 24-hour lead time, clients must call or text to request a same-day office session.
8. In-Home Appointments (Short-Notice):
Requests within 24 hours require direct approval via call or text and are subject to a 25% convenience fee to account for preparation, travel coordination, and schedule adjustments.
9. Deposits & Intake Forms
A valid credit card or deposit is required to hold same-day or next-day appointments.
Intake forms must be completed within 1 hour of receiving the confirmation email; failure to do so may result in cancellation in accordance with the Intake Form policy.
10. Sexual Misconduct Policy
Massage therapy and bodywork services are strictly professional and therapeutic.
There is no sexual component to any service provided by Sacred Space Therapy.
Any sexual innuendo, inappropriate comment, gesture, or request will result in immediate termination of the session and permanent refusal of future services.
The full session fee will still be charged.
Sacred Space Therapy reserves the right to report misconduct to local authorities as appropriate.
Clients are expected to treat the therapist with respect and dignity and will receive the same in return.
11. Tardiness / Late Arrivals
Appointments are scheduled for specific times and cannot be extended beyond the allotted session.
Clients who arrive late may receive a shortened session to avoid delaying subsequent appointments.
If the client arrives too late for treatment to begin, the therapist will determine whether the session can proceed.
Regardless of the adjusted duration, the full session fee remains due.
Clients are encouraged to arrive at least 10 minutes before the scheduled start time.
12. Sickness Policy
Massage, energy, or bodywork services are not appropriate for contagious illnesses or infections.
Clients experiencing illness symptoms must cancel as soon as possible.
If canceled within the 24-hour window due to illness, the cancellation fee may be waived at the therapist's discretion.
13. Package Policy
To ensure consistent care and fair scheduling practices, all service packages and multi-session plans are subject to the following conditions:
Expiration: Packages must be used within six (6) months of the purchase date.
Transferability: Packages are non-transferable and may not be shared between clients.
Payment: Full payment is required at the time of purchase unless otherwise arranged through an approved payment plan or invoice.
Scheduling: Clients are responsible for scheduling package sessions before the expiration date. Unused sessions after the expiration period will be forfeited and are non-refundable.
Extensions: Extensions may be granted only for verified medical or emergency circumstances, at the sole discretion of Sacred Space Therapy.
14. Membership Policy
Sacred Space Therapy offers optional membership plans designed to support consistent self-care and ongoing wellness. By enrolling in a membership, clients agree to the following terms:
Cancellation: Memberships may be canceled at any time. To avoid the next scheduled billing, cancellations must be submitted at least five (5) business days prior to the next payment date.
Non-Transferability: Memberships and any associated session credits are non-transferable and may not be shared, gifted, or sold to another person.
Credit Expiration: Monthly membership credits expire at the end of each billing cycle and do not roll over to the following month.
Payment Authorization: By maintaining an active membership, the client authorizes Sacred Space Therapy to charge the designated payment method on file for the recurring membership fee until the membership is canceled.
Refunds: Membership fees are non-refundable once charged, regardless of whether the client books or uses sessions within that billing period.
Changes to Membership Terms: Sacred Space Therapy reserves the right to modify membership pricing or benefits with 30 days written notice to all active members.
15. General Conduct
Sacred Space Therapy reserves the right to refuse service to anyone whose behavior is deemed unsafe, disrespectful, or inappropriate.
By scheduling an appointment, clients acknowledge and agree to abide by all stated policies.